Unparalleled Home-Owner Protection

Dial One Hour delivers more than precise, custom-made home comfort systems; we deliver reliability, efficiency and performance you can count on.

In fact, we're so confident in our products and services that we offer a variety of comprehensive warranties and guarantees to ensure your satisfaction. These warranties and guarantees improve your overall comfort by: protecting you from the expense of breakdowns, ensuring proper installation, protecting you against manufacturer defects, and ensuring that you have received the best value and are 100% satisfied.

Millions of dollars and thousands of hours have been invested in laboratory stress tests on equipment and training for technicians to design and install units with minimum failure rates. If you ever have a problem with your Dial One Hour home comfort system, simply give us a call and relax, knowing that any issue that may arise will be minimized and taken care of ... guaranteed!

PROPERTY PROTECTION & CLIENT RESPECT GUARANTEE

Our installation technicians are the best in skill, attitude and workmanship and while they are in your home, your property will be protected from any possible damage. Our technicians will not swear or use tobacco products while on your property. They will courteously answer any questions or concerns and leave your home as neat as they found it. They will wear protective shoe covers and place floor protection on all work and traffic areas. If they fail to do any of the above, we will give you a five (5) year Comfort Club™ membership at no charge to you.

PEACE OF MIND TOTAL SERVICE GUARANTEE

Compare our Total Service Guarantee with any other and you’ll find a major difference with our generous warranty coverage. For ten (10) full years after the installation of your Optimum or Premier system or five (5) full years on Deluxe Systems you will not pay for any equipment failure-related service calls (as long as you maintain your system annually in accordance with One Hour recommendations). That’s total worry free system performance for the next ten (10) years on an Optimum or Premier and five (5) years on a Deluxe System.

$500 NO FRUSTRATION GUARANTEE™

If your system breaks down during the first two (2) years and leaves you without heating or cooling, we guarantee to repair your system within 24 hours of the time you call us or we will give you $500 for your inconvenience.

TOTAL COMFORT GUARANTEE

We want you to be comfortable, so that’s why we guarantee that the system(s) we have installed in your home will heat or cool your home to a custom design specification for a full five (5) years.

We guarantee a temperature variance of no more than plus or minus three (3) degrees of the design specifications at your thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any modifications, repairs, and if necessary, replace the system at no additional charge to you.

TOTAL REPLACEMENT "NO LEMON" GUARANTEE

If the compressor in your air conditioner fails in the first five (5) years of installation, we don’t just replace the compressor, we install a completely new air conditioner and give you a brand new five (5) year "No Lemon" Guarantee.

If the heat exchanger in your furnace fails in the first ten (10) years after installation, we don’t just replace the defective heat exchanger, we install a completely new furnace and give you a brand new ten (10) year "No Lemon" Guarantee.

UWIN is a consumer protection agency that allows elite home services contractors to provide an extra level of protection and peace of mind to residential home services consumers.

When you do business with a UWIN endorsed contractor you will have a employee working in your home who has been drug tested, background checked, and properly trained.

Our company agrees to the UWIN Code of Ethics, carries current liability and workers compensation insurance and is licensed by all appropriate government agencies.

UWIN Code of Ethics Includes:

• We conduct random drug-testing of every employee on an ongoing basis
• We do complete background checks on all field employees as the law permits
• We offer a 2 Year 100% satisfaction guarantee
• We maintain the highest degree of customer service
• We agree to conduct business in a legal and ethical manner at all times
• We provide UWIN with all information requested regarding your transaction
• We allow UWIN to make a final decision regarding any customer resolution
• We must properly train all technicians and sales people before sending them into your home
• We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship
• We agree to always adhere to all laws, regulations and ordinances that govern our service area
• We practice proper financial and accounting procedures in accordance with all local, state and federal laws

EXCLUSIVE TWO-YEAR SATISFACTION GUARANTEE

Dial One Hour Heating and Air Conditioning assures your complete satisfaction with your investment in your comfort system (or component). You must be satisfied with the craftmanship and materials provided.

If within (2) years from the date of your agreement, you are dissatisfied with the performance of your comfort system (or component) we will make any and all modifications (including replacement of the system or component, if necessary) to meet your satisfaction.